Terms and Conditions


  1. Terms and Conditions “Terms”

  2. Acknowledgement

  3. Terms of Service

  4. Terms of Use

  5. User Accounts

  6. Content

  7. Copyright Policy

  8. Placing Calls

  9. Privacy Policy

  10. Intellectual Property

  11. Your Feedback to Us

  12. Links to Other Websites

  13. Termination

  14. Limitation of Liability

  15. Governing Law

  16. Severability and Waiver

  17. Changes to these Terms and Conditions

  18. Contact Us

  1. Terms and Conditions ("Terms")

Our Terms and Conditions were last updated on 11/07/23.

Please read these terms and conditions carefully before using Our Service.


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of these Terms and Conditions:

  • Affiliate” means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Account” means a unique account created for You to access our Service or parts of our Service.

  • Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to reachd, company registration number 10354575.

  • Country” refers to Estonia.

  • Content” refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.

  • Device” means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Feedback” means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.

  • Call” refers to the exchange between a Pro and a Fan. It is the item to be requested by a Fan and accepted by a Pro, for a price determined by said Pro and advertised on Our Service.

  • Promotions” refer to contests, sweepstakes or other promotions offered through the Service.

  • Service” refers to the Website and Application, reachd.

  • Terms and Conditions” (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions Agreement was generated by TermsFeed Terms and Conditions Generator .

  • Third-party Social Media Service” means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Website” refers to reachd-app.com, accessible from said url.

  • You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Pro” refers to a user with an account under a “Pro” account type.

  • Fan” refers to a user with an account under a “Fan” account type.

  1. **Acknowledgment**

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

  1. Terms of Service

Who we are and how to contact us: reachd is limited company registered in Estonia with company registration number 10354575. Our VAT number is 268196365.

To contact us with any questions about reachd, please email our support team at contact@reachd-app.com .

How we may change the Terms of Service: We may change any part of the Terms of Service without telling you beforehand in the following circumstances:

to reflect changes in laws and regulatory requirements which apply to reachd and the services, features and programs of reachd where such changes require reachd to change its terms and conditions in a manner which does not allow us to give reasonable notice to you; and

to address an unforeseen and imminent danger related to defending reachd, Fans or Pros from fraud, malware, spam, data breaches or other cybersecurity risks.

We may also make other changes to any part of the Terms of Service, and we will give you reasonable notice of such changes by email or through reachd, and you may contact us to end your agreement with us before the changes take effect. Once any updated Terms of Service are in effect, you will be bound by them if you continue to use reachd.

We may make changes to or suspend or withdrawreachd: We may update and change reachd from time to time for any reason, including to reflect changes to our services, Users' needs and our business practices or to improve performance, enhance functionality or address security issues. We will try to give you reasonable notice of any major changes. We do not guarantee that reachd, or any Content on it, will always be available or accessible without interruption. We may suspend or withdraw or restrict the availability of all or any part of reachd for business or operational reasons. We will try to give you reasonable notice of any suspension or withdrawal if it affects you.

Registering withreachds: To use reachd you must first register and create a User account on reachd . You must provide a valid email address, a username, and a password or authenticate using a valid Twitter or Google account. Your password should be unique (meaning that it is different to those you use for other websites) and must comply with the technical requirements of the reachd site for the composition of passwords. To register as a User:

  • *you must be at least 18 years old, and you will be required to confirm this;

  • if the laws of the country or State/province where you live provide that you can only be legally bound by a contract with us at an age which is higher than 18 years old, then you must be old enough to be legally bound by a contract with us under the laws of the country or State/province where you live; and

  • you must be permitted by the laws of the country or State/province where you are located to join reachd and to view any Content available on it and to use any functionality provided by it.

  • you must provide such other information or verification records as we require.

If you do not meet the above requirements, you must not access or use reachd.

Your commitments to us: When you register with and use reachd, you make the following commitments to us:

  • If you previously had an account with reachd, you confirm that your old account was not terminated or suspended by us because you violated any of our terms or policies.

  • You will make sure that all information which you submit to us is truthful, accurate and complete.

  • You will update promptly any of your information you have submitted to us as and when it changes.

  • You consent to receiving communications from us electronically, including by emails and messages posted to your reachd account, and to the processing of your personal data as more fully detailed in our Privacy Policy .

  • You will keep your account/login details confidential and secure, including your user details, passwords and any other piece of information that forms part of our security procedures, and you will not disclose these to anyone else. You will contact contact@reachd-app.com promptly if you believe someone has used or is using your account without your permission or if your account has been subject to any other breach of security. You also agree to ensure that you log out of your account at the end of each session, and to be particularly careful when accessing your account from a public or shared computer so that others are not able to access, view or record your password or other personal information.

  • You are responsible for all activity on your account even if, contrary to the Terms of Service, someone else uses your account.

  • You will comply in full with these Terms of Use for all Users, our Acceptable Use Policy and all other parts of the Terms of Service which apply to your use of reachd.

Rights we have, including to suspend or terminate your account : We can but we are not obligated to moderate or review any of your Content to verify compliance with the Terms of Service (including, in particular, our Acceptable Use Policy ) and/or any applicable law.

It is our policy to suspend access to any Content you post on reachd which we become aware may not comply with the Terms of Service (including, in particular, our Acceptable Use Policy ) and/or any applicable law whilst we investigate the suspected non-compliance or unlawfulness of such Content. If we suspend access to any of your Content, you may request a review of our decision to suspend access to the relevant Content by contacting us at contact@reachd-app.com . Following our investigation of the suspected non-compliance or unlawfulness of the relevant Content, we may take any action we consider appropriate, including to reinstate access to the Content or to permanently remove or disable access to the relevant Content without needing to obtain any consent from you and without giving you prior notice. You agree that you will at your own cost promptly provide to us all reasonable assistance (including by providing us with copies of any information which we request) in our investigation. We will not be responsible for any loss suffered by you arising from the suspension of access to your Content or any other steps which we take in good faith to investigate any suspected non-compliance or unlawfulness of your Content under this section.

If we suspend access to or delete any of your Content, we will notify you via email or electronic message to your reachd account, but we are not obligated to give you prior notice of such removal or suspension.

We reserve the right in our sole discretion to terminate your agreement with us and your access to reachd for any reason by giving you 30 days' notice by email or electronic message to your reachd account. We can also suspend access to your User account or terminate your agreement with us and your access to reachd immediately and without prior notice:

if we think that you have or may have seriously or repeatedly breached any part of the Terms of Service (including in particular our Acceptable Use Policy), or if you attempt or threaten to breach any part of the Terms of Service in a way which has or could have serious consequences for us or another User; or

if you take any action that in our opinion has caused or is reasonably likely to cause us to suffer a loss or that otherwise harms the reputation of reachd.

If we suspend access to your User account or terminate your agreement with us and your access to reachd we will let you know. During any period when access to your User account is suspended, any Fan Payments which would otherwise have fallen due during the period of suspension will be suspended, and we may withhold all or any part of the Pro Earnings due to you but not yet paid out in accordance with Terms of Use.

Upon termination of your account, we may deal with your Content in any appropriate manner in accordance with our Privacy Policy (including by deleting it) and you will no longer be entitled to access your Content. There is no technical facility on reachd for you to be able to access your Content following termination of your account.

We can investigate any suspected or alleged misuse, abuse, or unlawful use of reachd and cooperate with law enforcement agencies in such investigation.

We can disclose any information or records in our possession or control about your use of reachd to law enforcement agencies in connection with any law enforcement investigation of any suspected or alleged illegal activity, to protect our rights or legal interests, or in response to legal process.

We can change the third-party payment providers used to process payments on reachd and if we do so, we will notify you and store applicable details on your reachd account.

Other than Content (which is owned by or licensed to Pros), all rights in and to reachd and its entire contents, features, databases, source code and functionality, are owned by us and/or our licensors. Such material is protected by copyright, and may be protected by trademark, trade secret, and other intellectual property laws.

We are the sole and exclusive owners of any and all anonymized data relating to your use of reachd and such anonymized data can be used by us for any purpose, including for commercial, development and research purposes.

What we are not responsible for: We will use reasonable care and skill in providing reachd to you, but there are certain things which we are not responsible for, as follows:

We do not authorize or approve Content on reachd, and views expressed by Pros or Fans on reachd do not necessarily represent our views.

We do not grant you any rights in relation to Content. Any such rights may only be granted to you by Pros.

Your Content may be viewed by individuals that recognize your identity. We will not in any way be responsible to you if you are identified from your Content. While we may, from time to time and in our sole discretion, offer certain geofencing or geolocation technology on reachd, you understand and agree that we do not guarantee the accuracy or effectiveness of such technology, and you will have no claim against us arising from your use of or reliance upon any geofencing or geolocation technology on reachd.

All Content is created, selected, and provided by Users and not by us. We are not responsible for reviewing or moderating Content, and we do not select or modify the Content that is stored or transmitted via reachd. We are under no obligation to monitor Content or to detect breaches of the Terms of Service (including the Acceptable Use Policy ).

You agree that you have no obligation to follow any suggestions, comments, reviews, or instructions received from another User of reachd and that if you choose to do so, you do so entirely at your own risk.

We make no promises or guarantees of any kind that Pros or Referring Users will make a particular sum of money (or any money) from their use of reachd (including the reachd Referral Program).

The materials which we make accessible on reachd for Users are for general information only. We make no promises or guarantees about the accuracy or otherwise of such materials, or that Users will achieve any particular result or outcome from using such materials.

We do not promise that reachd is compatible with all devices and operating systems. You are responsible for configuring your information technology, device, and computer programs to access reachd. You should use your own virus protection software.

We are not responsible for the availability of the internet, or any errors in your connections, device or other equipment, or software that may occur in relation to your use of reachd.

While we try to make sure that reachd is secure and free from bugs and viruses, we cannot promise that it will be and have no control over the Content that is supplied by Pros.

We are not responsible for any lost, stolen, or compromised User accounts, passwords, email accounts, or any resulting unauthorized activities or resulting unauthorized payments or withdrawals of funds.

You acknowledge that once your Content is posted on reachd, we cannot control and will not be responsible to you for the use which other Users or third parties make of such Content. You can delete your account at any time, but you acknowledge that deleting your account will not of itself prevent the circulation of any of your Content which may have been recorded by other Users in breach of the Terms of Service or by third parties prior to the deletion of your account.

Linking to and fromreachd :

  • Links toreachd: You may link to the reachd homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part.

  • If you are a Pro, when promoting your Pro account you must comply with our Terms of Service and the terms of service of any other website where you place a link to or otherwise promote your Pro account. When promoting your Pro account, you must not impersonate reachd or give the impression that your Pro account is being promoted by us if this is not the case. You must not promote your reachd account by using Google Ads or any similar advertising platform or search engine advertising service.

  • Links from reachd: If reachd contains links to other sites and resources provided by third parties, these links are provided for your convenience only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to reachd, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

  • Domain Names: In some instances, reachd may allow Pros to register or use domain names that contain the reachd trademark or a confusingly similar term. However, you will not register such a domain name, unless:

  • The domain name is registered by the Pro.

  • The domain name redirects to the Pro’s reachd profile. Domain names containing the reachd trademark or a confusingly similar term must not direct to any other website, including link aggregators.

  • The Pro obtains prior written permission from reachd and signs a licensing agreement.

If you would like to register a domain name containing the reachd trademark or a confusingly similar term, please contact contact@reachd-app.com . Failing to comply with these provisions or the licensing agreement will be considered a violation of the licensing agreement and may result in reachd filing a domain dispute against the registrant.

How do I delete my account?: If you want to delete your reachd account then you may do so in the 'Security' section of your reachd account.

If you are a Fan, the deletion of your account will take place within a reasonable time following your request.

If you are a Pro, then once you initiate the "delete account" process your account will remain open until the last day of your Fans' paid Subscription period, following which you will receive your final payment and your account will be deleted.

If you are both a Fan and a Pro then your account will be deleted in two stages (Fan first and then Pro).

Once your account has been deleted you won't be charged any further amounts or have access to your former reachd account or its Content, and any subscriptions will be deleted and cannot be subsequently renewed. You will receive an email confirmation upon the successful deletion of your account. Once your account has been deleted, we may deal with your Content in any appropriate manner in accordance with our Privacy Policy (including by deleting it) and you will no longer be entitled to access your Content. There is no technical facility on reachd for you to be able to access your Content following termination of your account.

Who is responsible for any loss or damage suffered by you?:Whether you are a consumer or business User: We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes (i) liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, and (ii) fraud or fraudulent misrepresentation.

  • If you are a consumer User: If you are a consumer User, you agree that:

We and our subsidiary companies, employees, owners, representatives, and agents will not be liable to you for any loss of profit, loss of business or revenue, business interruption, loss of business opportunity, or loss of anticipated savings suffered by you arising from or in connection with your use of reachd.

If you are a consumer User and reside in the United States of America, our total liability to you for claims arising out of or related to your agreement with us shall be limited to USD 250 per claim.

  • If you are a business User: If you are a business User, you agree that:

We and our subsidiary companies, employees, owners, representatives, and agents:

exclude (to the extent permitted by law) all implied conditions, warranties, representations, or other terms that may apply to reachd or any content on it. This means that if the Terms of Service do not expressly include a promise or commitment by us, then one cannot be implied by law;

are not responsible to you for any loss or damage suffered by you that is not a foreseeable result of our breaching the Terms of Service or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you agreed to the Terms of Service, both we and you knew it might happen;

won't be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising out of or in connection with:

your inability to use reachd or any of its services, features or programs; or

your use of or reliance on any content (including Content) stored on reachd;

won't be liable to you for any:

loss of profits;

loss of sales, business, or revenue;

business interruption;

loss of anticipated savings;

loss of business opportunity, goodwill or reputation;

loss of data or information, including any Content; or

indirect or consequential loss or damage;

won't be liable to you for any loss or damage caused by a distributed denial-of-service attack, virus, malware, ransomware, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of reachd or any of its services, features or programs, or due to your downloading of any material posted on it, or on any website linked to it;

won't be liable to you if your Content is copied, distributed, reposted elsewhere or its copyright is infringed by another User or any third party;

won't be liable to you for any disclosure of your identity, or any disclosure or publication of your personal information by other Users or third parties without your consent (also known as "doxing");

won't be liable to you for any failure or delay by us in complying with any part of the Terms of Service arising from events outside our reasonable control. If there is any failure or delay by us in complying with any part of the Terms of Service arising from an event outside our reasonable control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

Our total liability to you for any and all claims arising out of or related to your agreement with us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall be limited to the greater of:

100% of the total fees paid by you to us in connection with your use of reachd; and USD 5,000.

In General You agree that:

  • If any aspect of your agreement with us is unenforceable, the rest will remain in effect.

  • If we fail to enforce any aspect of your agreement with us, it will not be a waiver;

  • We reserve all rights not expressly granted to you.

  • No implied licenses or other rights are granted to you in relation to any part of reachd, save as expressly set out in the Terms of Service.

  • Your agreement with us does not give rights to any third parties, except that the exclusions and limitations of liability in section 14 (Who is responsible for any loss or damage suffered by you?) and the terms in section Governing Laws may be enforced by our subsidiary companies, employees, owners, representatives and agents.

  • You cannot transfer your rights or obligations under your agreement with us without our prior written consent.

  • Our rights and obligations under your agreement with us can be assigned or transferred by us to others. For example, this could occur if our ownership changes (as in a merger, acquisition, or sale of assets) or by law. In addition, we may choose to delegate the performance of any of our obligations under your agreement with us to any third party, but we will remain responsible to you for the performance of such obligations.

  • The Terms of Service form the entire agreement between us and you regarding your access to and use of reachd, and supersede any and all prior oral or written understandings or agreements between us and you.

  1. Terms of Use

You as a User may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene, or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:

  • Unlawful or promoting unlawful activity.

  • Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.

  • Spam, machine – or randomly – generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.

  • Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.

  • Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.

  • Impersonating any person or entity including the Company and its employees or representatives.

  • Violating the privacy of any third person.

  • False information and features.

  • Inappropriate or explicit behavior, words, or video.

  • Nudity.

  • Any content, behavior, words, or video that makes any other User uncomfortable.

The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with this Terms of Use, refuse or remove this Content. The Company further reserves the right to make formatting and edits and change the manner of any Content. The Company can also limit or revoke the use of the Service if You post such objectionable Content. As the Company cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service You may be exposed to content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will the Company be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.

  1. User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

  1. Content

Your Right to Post Content : Our Service allows You to post Content. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post or display on or through the Service and You are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available to other users of the Service, who may also use Your Content subject to these Terms.

You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the Terms of Use, privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Content Restrictions: The Company is not responsible for the content of the Service's users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under your account, whether done so by You or any third person using Your account. Any content that does not comply with the Terms of Use, or any content deemed unacceptable by reachd-app.com, is restricted and will result in immediate account deletion.

Content Backups: Although regular backups of Content are performed, the Company does not guarantee there will be no loss or corruption of data.

Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.

The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that the Company has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.

You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.

  1. Copyright Policy

Intellectual Property Infringement: We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person.

If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, You must submit Your notice in writing to the attention of our copyright agent via email (contact@reachd-app.com) and include in Your notice a detailed description of the alleged infringement.

You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright.

DMCA Notice and DMCA Procedure for Copyright Infringement Claims:: You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest.

  • A description of the copyrighted work that You claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.

  • Identification of the URL or other specific location on the Service where the material that You claim is infringing is located.

  • Your address, telephone number, and email address.

  • A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

  • A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.

You can contact our copyright agent via email (contact@reachd-app.com) Upon receipt of a notification, the Company will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Service.

  1. Placing Calls

By requesting or accepting a Call through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information: If You wish to accept or request a Call available on the Service, You may be asked to supply certain information relevant to Your Call including, without limitation, Your name, Your email, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Call; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Call.

Network Connectivity: Both Fans and Pros have the obligation to ensure proper network connection and Device battery power for the entire duration of the scheduled call.

Should the network or battery cut off the call, from the Device of the Fan, there will be no remediation.

Should the network or battery fails on the Device of the Pro with less than 75% of the call completed, the Fan will receive a full refund. If more than 75% of the call was completed, there will be no remediation for the Fan. Should this occur more than 3 times in a row for said Pro, this may be cause of account termination.

Call Cancellation: We reserve the right to refuse or cancel Your Call at any time for certain reasons including but not limited to:

  • Availability of platform

  • Errors in the description or prices for Calls

  • Errors in Your Call

Fans have the right to cancel a Call, per the cancellation policy selected by the Pro. The default cancellation policy is free cancellation before 24 hours of a Call. Within 24 hours of a Call there is no reimbursement.

Pros have the right to cancel a Call within 24 hours of the designated time, to give a full refund to the Fan. If they cancel less than 24 hours prior, there will be a charge of 25% taken from the respective Pro’s account.

We reserve the right to refuse or cancel Your Call if fraud or an unauthorized or illegal transaction is suspected, or if Your account has been reported for any misuse.

Your Call Cancellation Rights : Any calls you purchase can only be returned or refunded in accordance with these Terms and Conditions.

Availability, Errors, and Inaccuracies: We are constantly updating Our Service. The Calls available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Service or in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, descriptions, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy:The Pros and the Company reserve the right to revise prices at any time prior to accepting a Call.

The prices quoted may be revised by the Company subsequent to accepting a Call in the event of any occurrence affecting delivery caused by government action, variation taxes, increased charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Call.

Payments: Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (Stripe, for example).

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-realization of Your Call.

Promotions:Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

  1. Privacy Policy

Our Company is part of the Our Company Group which includes Our Company International and Our Company Direct. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Our Company collects the following data:

Personal identification information:

  • Name

  • Email

  • Phone number

  • Username

  • Any information provided in the profile description

  • Any credit card information saved to your Account.

How do we collect your data?:You directly provide Our Company with most of the data we collect. We collect data and process data when you:

Register online or place an call with any Pro.

Register online to accept requests for calls by any Fan.

Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

Use or view our website via your browser’s cookies.

How will we use your data?: Our Company collects your data so that we can:

  • Process your calls and payments and manage your account.

  • Store your data for easy login and easy payment.

If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services.

When Our Company processes your request or acceptance of a Call, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?: Our Company securely stores your data in a secure firebase account.

Our Company will delete your data by an automatic database purge upon termination of an account by You. It may keep the data for up to 1 month if it is a termination by Us. After this period of time, this data would also be deleted by an automatic database purge.

What are your data protection rights?: Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: contact@reachd-app.com

Cookies: Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?:Our Company uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in

Understanding how you use our website

Making a payment account on Stripe

Offering suggestions

What types of cookies do we use?:There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies:

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites:

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy:

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 17 April2023.

  1. Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

  1. Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

  1. Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

  1. Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply click on the Delete Account button in the Security Settings page. Your Account will be terminated immediately, including immediate data erasure.

  1. Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

  1. Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution: If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users: If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance: You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

  1. Severability and Waiver

Severability: If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver: Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

  1. Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

  1. Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

  • By visiting this page on our website: reachd-app.com

  • By sending us an email: contact@reachd-app.com